Delivery and Returns
A physical street address (rural customers please ensure you put your home or business address) is required for all Sendle deliveries.
If your parcel a receiver is not home to sign for a parcel, we will attempt to redeliver the item for free. If the parcel cannot be delivered again, it may be left at one of 1400 local collection points.
Collection points may include newsagents or service stations.
Sendle cannot deliver to Australia Post owned properties.
This includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations. We are unable to deliver to PO boxes due to Sendle's policies and procedures.
This is because Australia Post restricts delivery to these locations.
It's important to us that every parcel completes its Sendle journey safe and sound, but we appreciate that some locations may not have nearby collection points to make this possible.
If this the case, Sendle may opt to have these parcels returned to the sender.
Lost parcel? RADAR is not liable for any orders that have been left as ATL (Authority to Leave).
You can track your order here.
Items must be returned unworn and in original condition with tags attached (any items that have been worn, washed, makeup/tan marks, damaged or altered will not be returnable)
Full priced items can be returned for both a refund or exchange within 14 days.
Sale items are final and can only be returned if the product is faulty.
If you would like to return your item for an exchange we would be happy to cover the postage charge. However, if you are returning your item for a refund RADAR will not cover the cost of postage.
Please contact us at firstname.lastname@example.org if you would like to return your item along with your order number and please ATT RETURNS in the subject line.
We are so sorry to hear that you have received a faulty item.
Please email us at email@example.com along with an image, order number and your contact details. Please ensure you ATT FAULTY ITEM in the subject line.